Privacy Policy
REGIONAL SUPPORT NETWORK LLC
Last Updated: MARCH 10, 2026
Regional Support Network LLC (“RSN,” “we,” “our,” or “us”) is committed to protecting the privacy, security, and confidentiality of the individuals and organizations we serve. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website, request services, or communicate with our team.
Our work often involves sensitive medical and operational information. Because of that, we treat privacy as a core part of our responsibility — not an afterthought.
1. Information We Collect
We collect information in the following ways:
A. Information You Provide Directly
When you fill out a form, request a quote, schedule service, or contact us, we may collect:
• Full name
• Organization and role
• Email address
• Phone number
• Pickup and delivery details
• Service type requested
• Items being transported (specimens, medications, documents, etc.)
• Special handling or compliance requirements
• Any additional information you choose to share
B. Operational & Logistics Information
To provide courier and logistics services, we may collect:
• Pickup and delivery addresses
• Chain‑of‑custody data
• Temperature‑control requirements
• Time stamps and routing information
• Delivery confirmations
C. Website & Technical Data
When you visit our website, we may collect:
• IP address
• Browser type
• Device information
• Pages visited
• Basic analytics data
This helps us improve our website and user experience.
2. How We Use Your Information
We use the information we collect to:
• Provide and manage courier and logistics services
• Respond to service requests and inquiries
• Maintain accurate chain‑of‑custody and compliance records
• Improve routing, scheduling, and operational efficiency
• Communicate updates, confirmations, and service details
• Enhance website performance and user experience
• Maintain safety, security, and regulatory compliance
We do not sell your information.
We do not share your information with third parties for marketing.
3. HIPAA, OSHA, and Compliance
Regional Support Network LLC operates with strict adherence to:
• HIPAA privacy and security expectations
• OSHA safety standards
• Bloodborne pathogen handling protocols
• CLIA‑related chain‑of‑custody expectations
Any protected health information (PHI) we encounter is handled with confidentiality, secure storage, and limited access.
4. How We Protect Your Information
We use a combination of administrative, technical, and physical safeguards, including:
• Encrypted communication where applicable
• Secure storage of operational data
• Restricted access to sensitive information
• Trained personnel following compliance protocols
• Audit‑ready chain‑of‑custody documentation
While no system is 100% immune to risk, we take every reasonable step to protect your information.
5. Information Sharing
We may share information only when necessary to:
• Complete a delivery or service request
• Comply with legal or regulatory requirements
• Respond to lawful requests from authorities
• Protect the safety, rights, or property of RSN or our clients
We do not share information with unrelated third parties.
6. Your Choices
You may:
• Request updates or corrections to your information
• Ask how your information is being used
• Request removal of certain non‑essential data
To make a request, contact us at:
info@callrsn.com
833‑3RSN‑LLC
7. Data Retention
We retain information only as long as necessary to:
• Provide services
• Maintain compliance records
• Meet legal or regulatory requirements
Chain‑of‑custody and operational logs may be retained longer for compliance and audit purposes.
8. Children’s Privacy
Our services are not directed toward children under 13.
We do not knowingly collect information from children.
9. Updates to This Policy
We may update this Privacy Policy as our services evolve or regulations change.
The “Last Updated” date at the top will reflect the most recent revision.
10. Contact Us
If you have questions about this Privacy Policy or how we handle information, contact us:
Regional Support Network LLC
833‑3RSN‑LLC
info@callrsn.com
callrsn.com
HIPAA Notice of Privacy Practices
HIPAA Notice of Privacy Practices
Regional Support Network LLC
Effective Date: MARCH 10, 2026
This Notice describes how medical information that we may handle as part of our courier and logistics services can be used and disclosed, and how you can access this information.
We take your privacy seriously. When Regional Support Network LLC (“RSN,” “we,” “our”) transports items that contain or relate to Protected Health Information (PHI), we follow all applicable HIPAA privacy and security expectations.
Our Responsibilities Under HIPAA
Regional Support Network LLC is committed to protecting the confidentiality, integrity, and security of any PHI we encounter while providing courier services. We are required to:
• Maintain the privacy of PHI we handle
• Provide this Notice explaining our privacy practices
• Follow the terms of this Notice
• Notify you if a breach occurs that may have compromised PHI
We treat PHI with the same seriousness as the healthcare organizations we serve.
How We May Use or Disclose PHI
We may use or disclose PHI only as necessary to perform our courier and logistics services, including:
1. Treatment & Healthcare Operations
• Picking up, transporting, and delivering medical specimens, medications, documents, or other items containing PHI
• Communicating with authorized healthcare staff to complete deliveries
• Maintaining chain‑of‑custody and compliance documentation
2. Required or Permitted by Law
We may disclose PHI when required by:
• Federal, state, or local laws
• Court orders or legal processes
• Public health and safety requirements
3. Business Operations
We may use PHI to support internal functions such as:
• Quality assurance
• Compliance audits
• Training of authorized personnel
We do not use PHI for marketing, sales, or unrelated business purposes.
How We Protect PHI
We use administrative, physical, and technical safeguards to protect PHI, including:
• Secure transport containers
• Temperature‑controlled systems when required
• Chain‑of‑custody scanning
• Restricted access to PHI
• Staff trained in HIPAA, OSHA, and bloodborne pathogen protocols
• Confidential handling of all medical materials
Our couriers and dispatchers follow strict procedures to ensure PHI remains protected from pickup to delivery.
Your Rights Regarding PHI
Although RSN does not create or store medical records, individuals have rights under HIPAA regarding their PHI. These rights are typically exercised through the healthcare provider or organization responsible for the medical record.
If you contact us directly, we will assist you in reaching the correct organization.
When We Must Obtain Authorization
We will request written authorization before using or disclosing PHI for any purpose not described in this Notice, including:
• Marketing
• Non‑essential communications
• Any disclosure not required for courier operations
You may revoke an authorization at any time.
Changes to This Notice
We may update this Notice as laws or our practices change.
The “Effective Date” at the top will always reflect the most current version.
Questions or Concerns
If you have questions about this Notice or how we protect PHI during transport, contact us:
Regional Support Network LLC
833‑3RSN‑LLC
info@callrsn.com
callrsn.com
We are committed to safeguarding the privacy and security of every item we move.